Privacy Policy

Last Updated: July 2026

Privacy Policy

TRANS LINK SOLUTIONS (SOUTHERN) SDN BHD (“TLSS”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit our website, contact us, purchase our products, or use our services.

By accessing our website or communicating with us, you agree to the collection and use of your personal data as described in this Privacy Policy.

1. About Us

TRANS LINK SOLUTIONS (SOUTHERN) SDN BHD is an authorized 3S Centre providing:

Sales of SANY heavy trucks and commercial vehicles
Vehicle servicing and maintenance
Genuine spare parts supply
Customer support and after-sales services

2. Personal Data We Collect

Depending on your interaction with us, we may collect the following information:

Full Name
Company Name
Identification Number (where required)
Business Registration Number (for companies)
Telephone Number
Email Address
Postal Address
Vehicle Information
Purchase History
Service Records
Enquiry Details
Payment Information (where applicable)
Any information voluntarily provided by you.

When you browse our website, we may also automatically collect:

IP Address
Browser Type
Device Information
Operating System
Website Usage Data
Cookies and Analytics Information

3. How We Collect Your Information

Your information may be collected when you:

Submit an enquiry through our website
Contact us via WhatsApp
Call or email us
Visit our showroom or service centre
Purchase products or services
Request quotations
Register for promotional campaigns
Participate in surveys or events
Communicate with us through social media platforms

4. Purpose of Collecting Personal Data

Your personal data may be used for the following purposes:

Responding to enquiries
Preparing quotations
Processing vehicle sales
Arranging vehicle registration
Providing servicing and maintenance
Supplying spare parts
Managing warranty claims
Customer support
Processing payments
Issuing invoices and receipts
Improving our products and services
Internal administration
Compliance with legal obligations
Fraud prevention
Marketing and promotional activities (where permitted by law)

We will only use your personal data for purposes related to our business operations.

5. Disclosure of Personal Data

We may disclose your personal data to:

Our employees
Our authorized dealers and business partners
Service providers and contractors
Financial institutions
Insurance companies
Government authorities
Regulatory bodies
Legal advisers
Auditors
Logistics providers

Where necessary, we may also disclose your information to SANY or its authorized representatives for warranty, technical support, product registration, after-sales service, or related business purposes.

We will not sell your personal information to third parties.

6. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies help us:

Understand website traffic
Improve website performance
Remember user preferences
Enhance user experience

You may disable cookies through your browser settings, although certain features of our website may not function properly.

7. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal data against unauthorized access, disclosure, alteration, loss, or misuse.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure.

8. Data Retention

We retain your personal data only for as long as necessary to:

Fulfil the purposes outlined in this Privacy Policy
Comply with legal obligations
Resolve disputes
Enforce our legal rights

When your personal data is no longer required, it will be securely deleted or anonymised.

9. Your Rights

Subject to the PDPA, you may request to:

Access your personal data
Correct inaccurate information
Update your information
Withdraw consent (where applicable)
Request deletion of your personal data where permitted by law

Requests may be submitted using the contact information below.

10. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their respective privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page together with the latest revision date.

12. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your rights under the Personal Data Protection Act 2010 (PDPA), please contact us:

TRANS LINK SOLUTIONS (SOUTHERN) SDN BHD

Company No.: 202501049545 (1650953-V)

No. 7, Jalan Ekoperniagaan 3/11
Taman Ekoperniagaan
81100 Johor Bahru
Johor, Malaysia

Tel: +607-595 3575

Email: michellelim@tlss.com.my

Website: https://tlss.com.my